Privacy Policy

1. Introduction

ArtisanBD ("we", "us", or "our") operates the website artisanbd.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our marketplace. By using our Service you agree to the data practices described in this policy.

We are committed to protecting your privacy and complying with applicable data protection laws including GDPR, CCPA, and the Bangladesh Digital Security Act.

2. Information We Collect

2.1 Information You Provide Directly

• Account registration data (name, email address, phone number)
• Seller profile information (store name, description, location)
• Billing and shipping addresses
• Payment method details (processed securely by our payment partners)
• Communications you send us (support tickets, reviews, messages)

2.2 Automatically Collected Information

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, pages visited, time and date of visits, referring URLs)
• Usage data (products viewed, search queries, cart activity)
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Your Information

We use the information we collect to:

• Process transactions and send related information (receipts, order updates)
• Create and manage your account
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Personalise your shopping experience and product recommendations
• Detect and prevent fraud and abuse
• Improve our platform and analyse usage trends
• Comply with legal obligations and enforce our Terms of Service
• Serve interest-based advertisements through Google Ads and other platforms

4. Sharing Your Information

We may share your personal information with:

• Sellers: When you place an order, we share your shipping address and contact details with the relevant seller to fulfil your order.
• Payment processors: bKash, Nagad, Stripe and other payment partners who process transactions on our behalf under strict data security agreements.
• Logistics partners: Shipping and delivery providers to fulfil your orders.
• Analytics providers: Google Analytics (anonymised usage data) to improve our Service.
• Advertising networks: Google Ads and Meta Ads for interest-based advertising. These platforms may use cookies and device identifiers to serve relevant ads. You can opt out via Google Ad Settings or aboutads.info.
• Legal authorities: Where required by law, court order, or governmental regulation.

We do not sell your personal data to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential cookies: Required for the website to function (session management, cart, authentication)
• Analytics cookies: Google Analytics to understand how visitors use our site
• Advertising cookies: Google Ads and Meta Pixel for ad measurement and remarketing
• Preference cookies: Remember your settings and language preferences

You can manage cookie preferences through the cookie consent banner on our site, your browser settings, or opt-out tools provided by advertising networks. Note that disabling some cookies may affect the functionality of our Service.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. We may retain certain information for longer periods to comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for 7 years for tax and accounting purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Objection: Object to processing of your data for marketing or profiling
• Opt-out of sale: California residents may opt out of the sale of personal information

To exercise these rights, contact us at privacy@artisanbd.com. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures including SSL/TLS encryption, PCI-DSS compliant payment processing, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and never share your account credentials.

9. Children's Privacy

Our Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately at privacy@artisanbd.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date and, where appropriate, by emailing you. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: